WantBook.ai Terms and Conditions

1. Who these Terms apply to

These Terms apply to:

• businesses, professionals, organisations, venues, accommodation providers, institutions, and other service providers that create or manage a profile, receive leads, or accept bookings through WantBook (“Business Providers”);
• individuals who browse, submit enquiries, request appointments, or make bookings through WantBook or a compatible third-party AI service (“Booking Users”); and
• visitors and other users of the Platform.

Some provisions apply only to Business Providers or only to Booking Users. Additional written terms, order forms, enterprise agreements, campaign terms, or payment-processor terms may also apply. If they conflict with these Terms, the more specific terms control for the subject they cover.

2. What WantBook does

WantBook helps Business Providers structure and publish information about their services, including descriptions, pricing, locations, service areas, policies, availability, capacity, and booking requirements. WantBook may make this information available through WantBook pages and compatible third-party channels, including AI assistants, search or discovery services, referral partners, and other distribution channels.

The Platform may allow Booking Users to:

• discover Business Providers;
• submit enquiries or qualified leads;
• request or instantly confirm appointments, reservations, or services;
• provide contact, timing, location, budget, preference, and service-related information;
• upload relevant photographs or files;
• receive confirmations, changes, reminders, and cancellation notices; and
• make online payments where that feature is available.

WantBook is an intermediary technology platform. Unless a specific checkout page expressly states otherwise, WantBook does not itself provide the accommodation, healthcare, beauty, restaurant, fitness, automotive, home, education, professional, public, event, rental, or other underlying service booked through the Platform.

3. Relationship between WantBook, Business Providers, and Booking Users

The contract for an underlying booked service is generally between the Booking User and the relevant Business Provider. The Business Provider — not WantBook — is responsible for:

• the legality, quality, safety, suitability, availability, and delivery of its services;
• licences, registrations, qualifications, insurance, permits, and professional obligations;
• the accuracy and completeness of its profile, prices, taxes, availability, terms, and policies;
• communicating any material restrictions or customer requirements before confirmation;
• issuing legally required invoices, receipts, or confirmations unless expressly handled by WantBook; and
• complying with consumer, accessibility, anti-discrimination, advertising, tax, sector-specific, and other applicable laws.

WantBook is not the employer, agent, partner, franchisor, joint venturer, insurer, or professional adviser of a Business Provider. Nothing in these Terms authorises a Business Provider to make commitments on WantBook’s behalf.

If WantBook assumes a different legal role for a particular transaction — for example, merchant of record or authorised payment-collection agent — that role must be clearly disclosed before payment and governed by the applicable transaction terms.

4. Eligibility and authority

You must be legally capable of entering into a binding contract. Business Providers must be at least 18 years old and authorised to act for the business they register.

Booking Users under 18 may use the Platform only where permitted by applicable law and with the involvement and consent of a parent or legal guardian. A Business Provider may impose a higher age requirement for its services.

You may not use the Platform if applicable law prohibits you from receiving or using it, or if we have previously terminated your access for serious or repeated violations.

5. Business Provider registration and verification

A Business Provider must provide accurate, current, and complete registration and business information. Depending on the services offered and applicable law, this may include:

• legal or trading name;
• physical and email addresses and telephone number;
• authorised representative details;
• company, professional, trade-register, tax, or VAT number;
• licences, permits, qualifications, and insurance information;
• bank or payment-account information;
• ownership or identity-verification documents; and
• confirmation that its services comply with applicable law.

We may verify this information directly or through service providers. We may request updated evidence at any time. A Business Provider must promptly update information that changes. Verification documents are not published; only the identity and public information a Booking User needs in order to understand who supplies the service is displayed.

A Business Provider is responsible for all activity under its account, for keeping credentials secure, and for ensuring that authorised staff use appropriate permissions. It must notify us promptly at security@wantbook.ai if it suspects unauthorised access.

6. Business profiles, services, and availability

Business Providers may submit service names, descriptions, durations, prices, deposits, service locations or areas, customer requirements, cancellation rules, opening hours, lead times, capacity, blackout dates, images, files, and other content (“Business Content”).

Business Providers must ensure that Business Content is:

• truthful, current, specific, and not misleading;
• legally permitted and not infringing any third-party rights;
• sufficient for a Booking User to understand the main characteristics and total expected price of the service;
• consistent with the actual availability and policies the Business Provider intends to honour; and
• free from unlawful, discriminatory, dangerous, fraudulent, or deceptive claims.

If a price cannot reasonably be fixed in advance, the Business Provider must explain how it will be calculated and identify any foreseeable mandatory charges. Optional extras must not be preselected where prohibited by law.

Business Providers must maintain accurate availability. Calendar synchronisation reduces — but cannot eliminate — the risk of conflicting, delayed, duplicated, or failed updates. Business Providers must independently verify critical appointments.

7. Distribution through AI and other third-party channels

WantBook may structure, transmit, or make Business Content and booking functionality available through compatible third-party AI services, search products, discovery tools, referral partners, and other channels.

Those third parties are independent from WantBook unless expressly stated. WantBook does not control their:

• availability or technical operation;
• sources, models, algorithms, prompts, rankings, recommendations, or response wording;
• decision to mention, omit, compare, or display a Business Provider;
• presentation of prices, availability, or booking options; or
• account, privacy, safety, or content rules.

WantBook does not guarantee that a Business Provider will be discovered, displayed, recommended, ranked in a particular position, or receive any minimum number of views, leads, or bookings. References to third-party product names or trademarks describe compatibility only and do not imply sponsorship, endorsement, or affiliation.

8. Ranking and visibility within WantBook

Where WantBook ranks, recommends, or orders Business Providers on a WantBook-controlled interface, the main parameters and their relative importance are described in Schedule 2. Those parameters are currently profile completeness, service and location relevance to the request, published availability for the requested time, response and confirmation speed, cancellation and no-show history, and verification status, in roughly that order of importance.

WantBook does not provide preferential ranking in exchange for payment unless that possibility and its effect are clearly disclosed. Ranking by an independent AI platform is controlled by that platform, not by WantBook.

9. Enquiries, booking requests, and confirmation

The Platform may support several workflows:

• Enquiry or lead: a request for information that is not a confirmed booking.
• Request to book: a request that requires acceptance by the Business Provider or Booking User.
• Proposed alternative: a different time, price, or arrangement requiring acceptance.
• Instant booking: a booking automatically confirmed under the Business Provider’s configured rules.

Unless the checkout or confirmation flow clearly states otherwise, a booking becomes “Confirmed” when one of the following occurs:

• the Business Provider accepts the Booking User’s requested booking;
• the Booking User accepts a time or arrangement proposed by the Business Provider;
• an instant-booking workflow issues a confirmation;
• a reservation is otherwise accepted through the Platform; or
• an authorised Business Provider user changes the booking status to “confirmed.”

A profile view, unfinished form, general enquiry, qualified lead without confirmation, rejected or expired request, duplicate, test, or technically unsupported request is not a Confirmed Booking.

Before a Booking User confirms, the summary shown identifies the Business Provider’s legal or trading name and contact details, the main characteristics of the service, the date, time or requested period, the location or delivery method, the total price, currency, tax, deposit and mandatory charges, the payment timing and method, the confirmation type, the applicable cancellation, rescheduling, no-show, refund and withdrawal information, and a statement that the underlying service is supplied by the Business Provider and not by WantBook. The confirmation is saved and sent by email in a durable format, together with the version of the Business Provider’s policy that applied.

10. Booking User responsibilities

A Booking User must:

• provide accurate contact and booking information;
• have authority to make a booking for any other person included in the request;
• review the Business Provider’s service description, restrictions, price, and policies;
• attend or use the booked service as agreed, or cancel in accordance with the applicable policy;
• behave lawfully and respectfully toward Business Providers and their staff; and
• avoid uploading unnecessary sensitive information.

Booking Users must not use the Platform for emergencies. If urgent medical, safety, or emergency assistance is required, contact the appropriate local emergency service.

11. Service-specific terms and consumer rights

The Business Provider’s disclosed booking, cancellation, refund, deposit, attendance, and service terms form part of the contract between the Business Provider and Booking User, but they do not override mandatory law.

Before a consumer is bound, the Business Provider is responsible for providing legally required pre-contract information, including its identity and contact details, the main characteristics of the service, total price and charges, payment and performance arrangements, cancellation or withdrawal rights, and complaint procedures where applicable.

Consumer withdrawal rights vary by service and country. For example, under EU rules the ordinary 14-day withdrawal right has exceptions for certain accommodation, transport, car-rental, catering, and leisure services supplied on a specific date or during a specific period. WantBook and Business Providers must not present such an exception as applying to every type of service, and the withdrawal disclosure shown at booking is configured per service type and jurisdiction.

Nothing in these Terms limits non-waivable consumer rights.

12. Cancellations, rescheduling, no-shows, and refunds

The Business Provider must clearly disclose its customer-facing cancellation, rescheduling, no-show, deposit, and refund policy before confirmation. The policy must comply with applicable law and must be applied fairly.

Customer refunds for an underlying service are primarily the responsibility of the Business Provider, except where WantBook expressly agrees to issue or administer them. Processing times may also depend on the payment provider and payment method.

The rule for WantBook’s own fee where a Confirmed Booking is later cancelled is a booking cancelled before its scheduled start time is credited in full; a genuine no-show or a cancellation after the scheduled start time remains chargeable; fraudulent, duplicate, test and technical-error bookings are credited after verification, normally within 5 business days.

WantBook may request reasonable evidence to investigate fee disputes, cancellations, suspected abuse, duplicate bookings, or no-shows.

13. Business Provider pricing and platform fees

The current standard commercial model is set out in Schedule 1 and on the WantBook pricing page. In summary:

• creating a Business Provider profile costs $0;
• there is no standard monthly location fee simply to create and publish a profile;
• the first 3 Confirmed Bookings for each newly activated location are free, once per location and not each month;
• after the free bookings, WantBook charges $5 per Confirmed Booking until the applicable monthly category cap is reached;
• eligible events that never become Confirmed Bookings are not charged; and
• where WantBook processes the Booking User’s payment, the standard transaction fee is 5% of the successfully processed amount instead of the $5 booking fee for that booking. Both fees are never charged for the same booking.

Fees are in US dollars unless otherwise stated and exclude applicable taxes, custom integrations, and separately agreed enterprise services. WantBook will display or communicate applicable pricing before charging. Custom contracts may replace Schedule 1.

14. Billing, payment methods, and taxes

Business Provider fees accrue and are ordinarily charged in $20 batches or at the end of the applicable billing period, as described in Schedule 1. A valid billing method may be required before further chargeable Confirmed Bookings can continue.

By adding a billing method, the Business Provider authorises WantBook and its payment provider to charge valid fees, taxes, adjustments, credits, refunds, and chargebacks in accordance with these Terms. The Business Provider must keep billing details current.

If payment fails or becomes overdue, WantBook may retry the payment, request another method, limit chargeable features, suspend new booking confirmations, or recover reasonable collection costs where permitted by law.

Business Providers are responsible for taxes arising from their underlying services and business income. WantBook may collect transaction taxes on its own fees where legally required. VAT treatment, the invoicing entity, and the invoice format are platform fees are invoiced by nDRU 1.0 Kft. as electronic PDF invoices issued in the billing currency, with Hungarian VAT applied where required and the EU reverse charge applied to VAT-registered business customers outside Hungary who supply a valid VAT number.

Billing disputes must be submitted to billing@wantbook.ai within 30 days of the statement date after the relevant statement, without limiting mandatory legal rights.

15. Online payments

Online payment is optional unless a particular service or Business Provider requires it. Payment methods, currencies, authorisation, refunds, chargebacks, reserves, payout timing, and transfer availability depend on the configured payment provider and applicable law.

For each online payment, the checkout flow discloses:

• the Business Provider supplying the underlying service;
• the total amount and currency;
• any tax, deposit, service, cancellation, or other charge;
• the applicable refund and cancellation rules;
• the payment processor; and
• whether WantBook is acting as merchant of record, commercial agent, collection agent, or technical service provider.

WantBook’s legal role in each payment flow, and the identity of the processor for that flow, are WantBook acts as a technical platform and authorised collection agent for the Business Provider. Payments are processed by Stripe through a connected account in the Business Provider's name, the Business Provider remains the supplier and merchant of record for the underlying service, Stripe pays out to the Business Provider on its standard payout schedule, and the Business Provider is responsible for refunds, partial refunds, chargebacks, service taxes and customer invoicing. Processor fees and any reserves are set by Stripe under the Business Provider's Stripe agreement. Payment features are not enabled for a flow until that role is recorded by an authorised administrator.

Business Providers authorise any disclosed processor to receive and settle funds, deduct permitted fees, reverse payments, manage chargebacks, and conduct compliance checks under the processor’s terms. WantBook may delay or withhold payouts when required by law, processor rules, fraud prevention, sanctions screening, chargeback exposure, or a valid dispute.

16. Add-ons and subscriptions

Optional add-ons may include:

• additional bookable user or calendar: $5 per month; and
• additional dashboard-only user: $3 per month.

The applicable billing frequency, renewal date, cancellation effect, proration, and taxes are shown before purchase. Optional paid services are never pre-selected. Unless otherwise stated, cancelling an add-on stops future renewal and does not retroactively refund a period already started, subject to mandatory law.

17. Calendar and account integrations

Business Providers may connect Google Calendar, Microsoft Outlook, or other third-party services. They authorise WantBook to access and use the data necessary to provide the selected integration, which may include checking free/busy information and creating, updating, rescheduling, or cancelling events.

The Business Provider must have authority to connect the account or calendar and must configure access appropriately. It may disconnect an integration through the available settings or the relevant provider.

Third-party integrations may be delayed, interrupted, changed, or withdrawn. WantBook is not responsible for failures caused by a third-party provider, but will use reasonable care in operating its own integration. Business Providers remain responsible for verifying critical bookings and resolving conflicting calendar entries.

Use of personal data through these integrations is described in the WantBook Privacy Policy. Google user data is handled in accordance with the Google API Services User Data Policy, including its Limited Use requirements, where applicable.

18. Communications and electronic notices

Users authorise WantBook and relevant Business Providers to send transactional communications needed to operate the Platform or administer a booking, such as verification messages, booking requests, confirmations, proposed changes, cancellations, reminders, receipts, security alerts, and service notices.

Marketing communications are subject to applicable consent and opt-out rules. Opting out of marketing does not stop essential transactional messages. Electronic acceptance, records, notices, and signatures may be used to the extent permitted by law.

19. Acceptable use

You must not:

• use the Platform unlawfully, fraudulently, deceptively, or to facilitate harm;
• impersonate another person or misrepresent a business, licence, price, availability, review, or booking status;
• submit fake, duplicate, automated, abusive, or test bookings to manipulate fees or operations;
• scrape, harvest, crawl, or extract Platform data except through an authorised interface or written agreement;
• interfere with security, authentication, rate limits, infrastructure, or another user’s account;
• introduce malware or attempt unauthorised access;
• reverse engineer or copy non-public Platform software except where the law does not permit that restriction;
• upload unlawful content or content that infringes privacy, confidentiality, intellectual-property, or other rights;
• use the Platform to discriminate unlawfully or offer prohibited, unsafe, counterfeit, or unlicensed services;
• bypass WantBook fees for a Confirmed Booking through false status changes or other manipulation; or
• use data obtained through WantBook for unrelated spam, profiling, resale, or surveillance.

Reasonable integration, interoperability, data-portability, and legal rights remain unaffected.

20. Regulated and high-risk services

WantBook may facilitate discovery or scheduling in regulated sectors, but it does not provide medical, legal, financial, emergency, or other professional advice.

Business Providers in regulated sectors are solely responsible for professional qualifications, scope of practice, informed consent, recordkeeping, confidentiality, safeguarding, insurance, and emergency procedures.

Booking Users must not rely on WantBook profiles, rankings, or AI-generated descriptions as a substitute for verifying a provider’s qualifications or obtaining appropriate professional advice.

21. Business Content and licence to WantBook

Business Providers retain ownership of their Business Content. They grant WantBook a worldwide, non-exclusive, royalty-free licence, for the duration of the account and a reasonable wind-down period, to host, store, reproduce, format, translate where authorised, structure, transmit, display, and distribute Business Content as needed to:

• operate and improve the Platform;
• publish the Business Provider’s profile;
• enable discovery, enquiries, and bookings;
• distribute information through compatible AI, search, referral, and partner channels; and
• market the Business Provider or WantBook, subject to the Business Provider’s settings and applicable law.

This licence does not transfer ownership to WantBook. WantBook will not materially alter the meaning of Business Content without authorisation, although it may reformat, summarise, or structure it for technical compatibility. The Business Provider confirms it has all rights and permissions necessary for the Business Content and this licence.

22. WantBook intellectual property

WantBook and its licensors own the Platform, software, design, databases, documentation, trademarks, and other proprietary materials, excluding user-owned content.

Subject to these Terms, WantBook grants each user a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purposes. No other rights are granted.

If you provide suggestions or feedback, you allow WantBook to use them without restriction or payment, but WantBook will not identify you publicly without permission.

23. Privacy and data protection

WantBook processes personal data as described in the WantBook Privacy Policy.

Depending on the activity, WantBook and a Business Provider may each act as independent controllers, or WantBook may process personal data on behalf of a Business Provider. Where required, the parties will enter into a data processing agreement.

Business Providers may use Booking User information only to respond to the enquiry, administer and perform the booked service, meet legal obligations, and for other purposes supported by a valid legal basis. They must provide their own privacy notice where required and must not add Booking Users to unrelated marketing lists without appropriate permission.

24. Content moderation and illegal content reports

WantBook may review, restrict, disable, remove, or preserve content where reasonably necessary to enforce these Terms, protect users, comply with law, respond to valid notices, or maintain Platform integrity.

Reports of illegal content, infringement, impersonation, unsafe services, or other abuse may be sent to report@wantbook.ai, with the URL of the content, the reason it is unlawful, and your contact details. A report should identify the content, its location, the reason it is alleged to be unlawful or infringing, and the reporter’s contact details.

Where applicable law requires it, WantBook will provide a statement of reasons for content restrictions and access to an internal complaint or redress process.

25. Restriction, suspension, and termination

A user may stop using the Platform at any time. Business Providers may close their account subject to outstanding bookings, fees, refunds, chargebacks, data-retention duties, and any agreed contract term.

WantBook may restrict a listing or feature, suspend an account, remove content, or terminate access for grounds including:

• a material or repeated breach of these Terms;
• unlawful, fraudulent, misleading, abusive, unsafe, or infringing activity;
• inaccurate or unverifiable trader, payment, licence, or identity information;
• threats to users, Platform security, or system integrity;
• excessive chargebacks, unpaid fees, or payment-processor restrictions;
• sanctions, court orders, regulator requests, or other legal obligations;
• abandonment or prolonged inactivity; or
• discontinuation of the relevant service.

We will act reasonably and proportionately, and each action is recorded with its reason code, evidence category, decision time, notice time, effective time, any legal exception relied on, and appeal status. Where the EU Platform-to-Business Regulation applies, WantBook will provide Business Providers with the required statement of reasons and notice. Restriction or suspension reasons will generally be provided before or when the action takes effect. Complete termination will generally be notified at least 30 days in advance, unless an exception under applicable law permits immediate action, including legal obligations, urgent security or safety risks, or repeated serious breaches.

A Business Provider may clarify the facts and challenge a decision through support@wantbook.ai, quoting your account ID and the decision you are challenging; we acknowledge within 5 business days and give a reasoned written outcome within 30 days. If a restriction is reversed, WantBook will restore access without undue delay where technically possible.

26. Effect of termination and data access

After termination:

• the right to use the Platform ends;
• outstanding fees, refunds, chargebacks, and obligations remain due;
• provisions intended to survive continue, including payment, intellectual-property, liability, dispute, and record-retention provisions;
• public Business Content will be removed or de-indexed within a reasonable period, subject to caching and legal retention; and
• personal data will be handled under the Privacy Policy.

Business Providers may export available account, profile, lead, and booking data using Platform tools before closing the account. The export tools, export window, post-termination access period, and data format are profile, lead and booking data can be exported as CSV from the dashboard at any time, and for 30 days after termination; after that, access is closed and data is deleted within 12 months, except records we must keep for accounting, tax and dispute purposes.

27. Platform availability and changes

WantBook aims to provide a reliable service but does not guarantee uninterrupted or error-free operation. Maintenance, third-party failures, internet conditions, security events, demand, and events outside reasonable control may affect availability.

Features may be added, changed, suspended, or discontinued. Where a material change adversely affects Business Providers, WantBook will provide reasonable notice and any notice required by applicable law or contract. Features labelled beta, preview, experimental, or similar may be incomplete, change without the usual notice, and be subject to additional terms.

28. No guarantee and disclaimers

To the maximum extent permitted by law, the Platform is provided “as is” and “as available.” WantBook does not guarantee:

• any minimum visibility, ranking, lead volume, booking volume, revenue, conversion rate, or business outcome;
• the truthfulness, legality, qualifications, conduct, or performance of a Business Provider or Booking User;
• that third-party AI output will be accurate, complete, current, or favourable;
• that calendar integrations will prevent every conflict; or
• that every payment, refund, notification, or third-party service will complete without delay or error.

Any warranties that cannot legally be excluded remain in force.

29. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where applicable. Mandatory consumer rights are not affected.

To the maximum extent permitted by law, WantBook is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss; loss of profit, revenue, opportunity, goodwill, anticipated savings, or data; or losses caused by an underlying service, Business Provider, Booking User, independent AI platform, payment provider, calendar provider, or other third party.

For claims by a Business Provider arising from the Platform, WantBook’s total aggregate liability during any rolling 12-month period will not exceed the total fees paid or payable by that Business Provider to WantBook during the 12 months before the event giving rise to the claim.

For claims by a Booking User who has paid no fee to WantBook, WantBook’s aggregate liability is limited to EUR 100, or the amount you paid through WantBook for the booking concerned if higher, except where a different limit is required by law. These limitations apply only to the extent they are fair, reasonable, and enforceable under applicable law.

30. Business Provider indemnity

To the extent permitted by law, a Business Provider will indemnify and hold harmless WantBook and its officers, directors, employees, and contractors from third-party claims, losses, penalties, and reasonable legal costs arising from:

• the Business Provider’s services, conduct, Business Content, prices, policies, or breach of a customer contract;
• violation of law, professional duties, licences, taxes, or third-party rights;
• misuse of Booking User data; or
• the Business Provider’s material breach of these Terms.

This section does not require indemnification to the extent a claim was caused by WantBook’s own breach, negligence, or wilful misconduct, and it does not apply to a consumer acting outside a business or profession.

31. Complaints and disputes

Users should first contact support@wantbook.ai with a description of the issue and the requested resolution. WantBook will attempt to resolve complaints in good faith.

Business Provider complaints about restriction, suspension, termination, technology issues, or conduct directly related to WantBook may use support@wantbook.ai, quoting your account ID and the decision you are challenging; we acknowledge within 5 business days and give a reasoned written outcome within 30 days.

Where the EU Platform-to-Business Regulation requires WantBook to identify mediators, the mediators WantBook is willing to engage with are we currently qualify as a small enterprise under Regulation (EU) 2019/1150 and are exempt from the obligation to name mediators; we will still engage in good faith with any mediator a Business Provider proposes, and will name two mediators here once the exemption no longer applies.

Disputes concerning the underlying service should normally be addressed to the Business Provider. WantBook may assist communications but is not required to decide the merits of the underlying service dispute.

32. Governing law and courts

These Terms and non-contractual obligations arising from them are governed by the laws of the laws of Hungary, excluding conflict-of-law rules. Subject to mandatory law, the courts of the competent courts of Budapest, Hungary have exclusive jurisdiction.

If you are a consumer, this choice does not deprive you of mandatory protections of the country where you habitually reside, and you may have the right to bring proceedings in your local courts. Whether arbitration applies is no arbitration applies: disputes are resolved by the courts named above, and no consumer arbitration or class-action waiver is imposed.

33. Changes to these Terms

We may update these Terms for legal, regulatory, security, operational, technical, or commercial reasons. We will publish the updated Terms, change the “Last updated” date, and issue a new version number.

For material changes we provide advance notice through email, the dashboard, or another durable medium. Where the EU Platform-to-Business Regulation applies, proposed changes affecting Business Providers ordinarily receive at least 15 days’ notice, and a longer period where significant technical or commercial adaptations are reasonably required. Shorter or no advance notice may apply where permitted by law, including urgent legal, fraud, malware, spam, data-breach, or cybersecurity reasons; an authorised administrator selects and records that lawful exception.

Changes will not apply retroactively unless required by law or expressly agreed. Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, you may terminate before the change takes effect.

34. General terms

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, but this does not excuse payment obligations already due.

Assignment. You may not assign these Terms without WantBook’s written consent. WantBook may assign them as part of a merger, financing, reorganisation, sale of assets, or transfer to an affiliate, subject to mandatory law and notice where required.

No waiver. Failure to enforce a provision is not a waiver.

Severability. If a provision is invalid or unenforceable, the remainder remains effective, and the provision will be interpreted or replaced to best achieve its lawful purpose.

Entire agreement. These Terms, the Privacy Policy, applicable order forms, and incorporated additional terms form the agreement concerning the Platform.

Language. The controlling language and available local-language versions are the English version controls; Hungarian and other translations are provided for convenience only.

Headings. Headings are for convenience only.

35. Contact

Questions about these Terms may be sent to:

• nDRU 1.0 Kft., Hajó utca 1., 1221 Budapest, Hungary (company registration number 01-09-374640, tax number 28802839-2-43)
• General: hello@wantbook.ai
• Account deletion and data requests: hello@wantbook.ai

Schedule 1 — Standard Business Provider pricing

This Schedule reflects the public WantBook pricing model and uses the same configuration as the pricing page, onboarding, billing screens, and checkout disclosures. Custom written pricing replaces this Schedule for the customer covered by that agreement.

A. Registration and free bookings

• Registration: $0.
• Standard profile/location fee: $0 per month.
• First 3 Confirmed Bookings for each newly activated location: free once per location, not recurring monthly.

B. Confirmed-booking fee

After the 3 free Confirmed Bookings, the fee is $5 per Confirmed Booking until the location’s applicable category cap is reached for the calendar month:

• Independent professional: $49 per location per calendar month.
• Team or facility: $99 per location per calendar month.
• Accommodation property: $199 per property/location per calendar month.
• Airlines, hotel groups, institutions, complex multi-location operations, and other enterprise arrangements: custom pricing.

The category cap resets each calendar month. Category assignment, the timezone that defines the month, and the treatment of partial months are each location is assigned to a category from the business type and service set you submit at onboarding; a category change takes effect from the first day of the following calendar month; months are calculated in Central European Time; and a location added mid-month is capped pro rata for that first month.

WantBook does not charge a confirmed-booking fee for a profile view, unfinished form, general enquiry, qualified lead that never becomes confirmed, unconfirmed request, rejected or expired request, duplicate, test, or technically unsupported request.

C. Billing mechanics

• No mandatory prepaid top-up.
• Eligible fees accrue and are charged in $20 batches or at the end of the billing period.
• A valid billing method is required before further chargeable Confirmed Bookings can continue.
• Statements itemise chargeable bookings, credits, online-payment fees, add-ons, taxes, and adjustments.

The billing period, charge date, rounding, currency-conversion rule, failed-payment workflow, and refund timing are fees accrue per confirmed booking and are billed monthly in arrears; the statement is issued and charged on the first business day of the following month; amounts are rounded to two decimals; non-USD amounts are converted at Stripe's exchange rate on the charge date; a failed charge is retried after 3 and 7 days before the account is restricted; and approved credits are applied to the next statement or refunded within 10 business days.

D. Online-payment fee

If WantBook processes the Booking User’s payment, WantBook charges 5% of the successfully processed amount instead of the $5 confirmed-booking fee for that booking. WantBook never charges both fees on the same booking. The 5% online-payment fee sits outside the monthly category cap. Whether the 5% includes or excludes processor fees, tax, tips, refunds, partial refunds, chargebacks, and currency conversion is the 5% is calculated on the service amount charged to the customer, excluding tips, taxes and shipping, and it is charged instead of the confirmed-booking fee. Stripe's own processing fees are additional and are deducted by Stripe. Where a payment is fully refunded, the 5% is credited; on a partial refund it is credited pro rata; on a chargeback it is credited once the case is closed in the customer's favour; currency conversion is excluded from the fee base.

E. Add-ons

• Additional bookable user or calendar: $5 per month.
• Additional dashboard-only user: $3 per month.

F. Cancellations and no-shows

The applicable fee-credit rule is a booking cancelled before its scheduled start time is credited in full; a genuine no-show or a cancellation after the scheduled start time remains chargeable; fraudulent, duplicate, test and technical-error bookings are credited after verification, normally within 5 business days, matching section 12.

G. Taxes and custom services

Prices are in USD and exclude applicable taxes, custom integrations, and separately quoted services.

Schedule 2 — Ranking, data access, and business-user transparency

A. Ranking on WantBook-controlled interfaces

The main ranking parameters and their relative importance are profile completeness, service and location relevance to the request, published availability for the requested time, response and confirmation speed, cancellation and no-show history, and verification status, in roughly that order of importance. Whether payment can influence ranking is none: payment does not influence ranking on WantBook-controlled interfaces.

Independent AI platforms — including ChatGPT, Claude, Gemini, Grok, Google, and Microsoft services — determine their own outputs and ranking. WantBook does not control them, cannot disclose parameters it does not possess, and does not imply affiliation with or endorsement by them.

B. Additional distribution channels

Business Content may be distributed through WantBook pages, compatible AI services, search or discovery products, referral partners, APIs, and other integrations. Material affiliate or paid distribution channels are none at present; we will name any material affiliate or paid distribution channel here before it goes live.

C. Data access during the relationship

The exact profile, lead, booking, customer, calendar, analytics, billing, and payment data available to Business Providers and Booking Users, and the confirmation that other Business Providers receive no non-public data, are Business Providers can access their own profile, service, availability, lead, booking, customer contact, calendar-busy, analytics, billing and payment records through the dashboard. Booking Users can access the public profile data of the businesses they view and their own enquiry and booking records. No Business Provider can see another Business Provider's non-public data. WantBook’s own access and use are described in the Privacy Policy and any applicable data processing agreement.

D. Data access after termination

The export window, retained data categories, retention periods, and whether access continues after termination are profile, lead and booking data can be exported as CSV from the dashboard at any time, and for 30 days after termination; after that, access is closed and data is deleted within 12 months, except records we must keep for accounting, tax and dispute purposes.

E. Differential treatment

Technical, commercial, ranking, data, or access advantages for WantBook’s own services, affiliates, or selected partners are none: WantBook does not operate competing services and gives no ranking, data or feature advantage to its own or partner services.